Our Global Connections
Heatcraft is a wholly owned subsidiary of Lennox International (LII). Lennox has built it's business on a heritage of integrity and innovation dating back to 1895. Lennox International operates four core businesses;
- Residential Heating & Cooling
- Commercial Heating & Cooling
- Service Experts
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Heatcraft Worldwide Refrigeration
Lennox International is a leading provider of climate control solutions for heating, air conditioning and refrigeration markets around the world.
In 2002 in an effort to unite the Lennox refrigeration operations and product brands under one banner, Heatcraft Worldwide Refrigeration was formed.
As part of the Heatcraft Worldwide Refrigeration group, Heatcraft New Zealand is connected with;
History
Heatcraft maintains an enviable and proud history in the Australian and New Zealand refrigeration and air conditioning industries. Heatcraft was formed following the purchase of two of Australia's most powerful refrigeration wholesale distribution companies:
- Lovelocks was acquired in 1998 from Email Pty Ltd
- Kirby was acquired in 1999 from James N Kirby Pty Ltd
Kirby history dates back to 1923 where James N Kirby founded a small motorcycle repair business that, by the 1940's, diversified into a major manufacturer of refrigeration compressors and units selling to OEM and wholesale markets. Kirby made the move into refrigeration wholesaling in 1985.
Lovelocks history began in 1934 when Fred Lovelock formed F.C. Lovelock, becoming the first refrigeration wholesaler in the country. In 1991 Lovelock Luke, as they were known, merged with Email Air giving a broad refrigeration and air conditioning portfolio.
In 2004 Lovelocks and Kirby Wholesale commenced trading as Heatcraft .
Our vision is to
lead the market in climate control solutions
Our Staff
We will achieve and maintain market leadership by bringing together talented, positive and committed people into high performance teams, empowered to deliver superior customer service and business results.
We will support people by providing them with challenging work, meaningful development opportunities, competitive conditions and effective leadership.
Our Customers
We will ensure all customers enjoy a proactive and positive experience whenever they deal with us and demonstrate our ability to add value to their business.
Our Products & Services
We will offer a comprehensive range of branded products and commercial services that provide our customers with flexibility in options to fully satisfy their requirements.
Our Market Profile
We will provide a consistent image and unique value proposition to our markets which strengthens our market leadership position and differentiates us from our rivals.
Our Suppliers
We recognise that effective supplier relationships are fundamental to our business success and hence will develop tiered supplier relationships based on recognised service performance dimensions.
Our Business Practice
We will manage our business in a legally, financially and ethically responsible manner to ensure stakeholder commitments are met.
Integrity & Trust
- We will strive to do what is right and to uphold our reputation for integrity in all business activities.
- Meeting business objectives is important, but we must also be proud of the manner in which they are achieved.
- It is our intention to treat everyone fairly, honestly and with trust and respect.
- We believe the driver in trusting relationships is integrity.
Accountability & Dependability
- We will accept personal accountability to meet business needs, enhance our systems and processes and help others improve their effectiveness.
- We will honour our commitments and deliver on the promises we make to customers, shareholders and each other.
Valuing Individuals
- Our people will always be our most important asset and the basis for our success.
- We value the skills, strengths and perspectives of all individuals.
- We believe that critical to our success will be creating and sustaining an environment that allows all employees to excel. Our employees well being is important to us.
Innovation
- We encourage ideas and innovative thinking and support efforts to translate these concepts into viable products, processes and services.
Commitment to Quality
- We will provide products, processes and services of superior quality and value that meet the needs of our customers.
- We strive for continuous quality improvement so that the reliability of our products, processes and services will be the best in our industry.
At Heatcraft, our people are our success. We value the experience they bring and embrace opportunities to promote from within. In our leadership team alone, we have over 180 years of industry experience, so you can be assured that you are in good hands - with a team driven by an in-depth understanding of your daily challenges and the solutions best suited to your business.
Our Leadership Team
Managing Director (ANZ) – Bill Moltner
Bill joined Lennox Industries (Canada) Ltd in 1990, after previous Brand Management roles in the consumer goods industry. Bill was promoted within the Lennox Industries group to various Marketing Manager positions and enjoyed nine years as Vice President/Director, Investor Relations for Lennox International Inc.
Bill was appointed to Managing Director, Heatcraft Australia and New Zealand in March 2007. He holds a Bachelor’s Degree in Honours Business Administration from the University of Western Ontario and a Master of Business Administration degree from Southern Methodist University.
General Manager, Sales (ANZ) – Leon Miller
Leon joined Heatcraft Australia in 1991 as an Account Manager under the Kirby Refrigeration organisation. From 1983 to 1989, Leon operated as the Lovelock Canberra, Branch Manager.
Over the course of his employment Leon has been progressively promoted to Regional, State and National Management positions and was appointed to General Manager Sales in 2004.
Leon is a Director on the ARBS Board and Chairman of the Australian Refrigeration Wholesalers Association.
National Sales Manager (ANZ) – Jatinder Masson
Jatinder joined the Kirby Wholesaling business in 2003 as NSW Sales Manager. He was promoted in 2004, to Regional Manager NSW, and subsequently transitioned to National Sales Manager for Heatcraft Australia in 2006.
Equipped with a Bachelor of Engineering and Certificate in Business Management, Jatinder brings to his customers 23 years of Sales and Business Management experience.
Director of Operations (ANZ) – Paul Campbell
Paul joined Heatcraft Australia in 2002 and was appointed to his current position in 2008. Paul’s previous roles within the Heatcraft organisation include, General Manager Supply Chain and General Manager Strategic Procurement & Supply Chain.
With qualifications in Inventory Management, Systems and Technology, Production Supervision and Advanced Materials Management, Paul’s previous industry roles included management positions in Supply Chain, Materials Handling, Purchasing and Logistics.
Director of Finance (ANZ) – Wayne Sutherland
Wayne joined Heatcraft Australia in 1985 as a Cost Accountant under the Lovelock Luke organisation. During the course of his 25 years of employment, Wayne has been progressively promoted to various Accounting and Financial Controller positions within the Lovelock and now Heatcraft organisations.
Wayne holds a Bachelor of Business degree.
Director of HR (ANZ) – Neville Candy
Neville joined Heatcraft Australia as Group Manager Human Resources – LGL Australia Pty Ltd in 1999. With 33 years Management experience in the Human Resources field, Neville was promoted to Director of Human Resources in 2000.
Neville holds a Graduate Diploma in Organisational Change and Development, a Post Graduate Diploma in IR and Associate Diploma in Personnel Administration.
Our Regional Team
Regional Manager (NZ) - Trent Carter
Trent joined Heatcraft New Zealand in January 2008. During his 15 year history in the Industrial Gas Industry, Trent occupied the position of Sales Manager NSW/ACT, as well as enjoyed positions of Logistics Manager and Regional Manager in NZ. Trent holds an Advanced Trade Certificate in Engineering as well as a Diploma in Business Management.
Regional Manager (NSW/ACT) - Peter Russell
Peter joined Heatcraft Australia as Regional Manager NSW in 2008.
He has enjoyed an extensive 27 year history in the HVAC industry, with previous roles including NSW Branch Manager and National Sales Manager of Mitsubishi Electric Australia. Peter gained invaluable operations experience over 20 years as Managing Director of his part owned Air Conditioning business. He also holds a Trade Certificate in Refrigeration and Air Conditioning.
Regional Manager (Southern Region) - Paul Oates
Heralding from the Kirby Refrigeration organisation, Paul began his employment in 1998, as State Manager – South Australia. Paul was promoted to Regional Manager – Central (SA & Darwin), before moving on into Regional Manager roles in Central and WA and then, Central and Southern. In 2009, Paul, moved into his current position of Regional Manager – Victoria. Paul brings to Heatcraft Australia over 10 years Sales Management experience supported by extensive background in the HVAC industry.
Regional Manager (QLD) - Garry Eather
Garry commenced his employment with Heatcraft in 2007. Beginning as Regional Manager North Queensland, Garry was promoted to Regional Manager Queensland in 2009. Garry’s earlier career developed from the sales/customer service field to managing locations, coordinating all areas of business including safety, financial, operations and logistics. With over 30 years of experience, Garry brings to his region a customer and solutions driven management approach.
Regional Manager (Central) - Steve Lockhead
Steve joined Heatcraft Australia as Branch Customer Service Manager – Adelaide in 2004. He was promoted to Sales Manager – SA&NT in October 2004 and again promoted to WA Regional Manager in July 2006. In January 2008, Steve was promoted to his current position of Regional Manager Central & WA. Backed by a D iploma in Business Management and Sales Management qualifications, Steve has enjoyed over 20 years industry experience in sales and management dating back to 1988.
